FAQs
What is a mailbox rental?
A mailbox rental service allows busiesses and individuals to rent a physical mailbox with a private address to securely recieve their mail.
Instead of receiving mail or publicly listing your home address, your mail and records will now go to your PostUp private address.
When your mail and packages arrive at our location, we'll place them into your mailbox. If the item doesn't fit in your mailbox, we'll hold it for you at no extra charge.
Mailbox tenants will have 24/7 access to their mailbox. Oversized packages can be picked up during normal business hours.
What are the benefits of renting a mailbox?
Privacy and Security
Privacy Protection: Renting a mailbox provides security and privacy for those who don't want their address to be public. It allows you to separate your personal or businesses address from your mail.
Secure Deliveries: We offer a secure place to receive your mail and packages, minimizing the risk of theft or damage when compared to leaving the items unattended at your residential address.
Professional Image and Convenience
Professional Address: Renting a mailbox also comes with a professional street address, which increases the credibility of your business. It lets your business appear more legitimate on official documents or marketing materials.
Consolidated Mail Handling: Mail management can take up a significant amount of bandwidth for some individuals or businesses. Our service lets you centralize your mail and package deliveries to one secure location can streamline mail management.
Flexibility and Accessibility
Mail Forwarding: Mail forwarding allows you to receive mail from anywhere, if you move frequently or have multiple residences.
Extended Access Hours: We offer 24/7 access to your mailboxes, so you can recieve your mail at anytime. It is important to note that oversized packages cam only be picked up during normal business hours.
How do I rent a mailbox?
You can purchase a mailbox rental directly on our website or you can come visit us at our location at 655 S Main St, Ste 200, Orange, CA 92868.
What documents are required to rent a mailbox?
To rent a mailbox and pick up your keys, you’ll need to show two valid IDs: one photo ID and non-photo ID.
Your ID must be current, contain sufficient information to confirm that you are who you claim to be, and be traceable to you. Social Security cards, credit cards, and birth certificates are not acceptable IDs. We'll accept:
- Valid driver's license or state ID card.
- Military, government, university, or recognized corporate ID.
- Passport, alien registration card, or certificate of naturalization.
- Current lease, mortgage, or deed of trust.
- Voter or vehicle registration card.
- Home or vehicle insurance policy.
Can I use my rented mailbox as a legal address?
Yes you can.
Can I receive packages at my rented mailbox?
Yes, you can send packages to your PostUp mailboxes. We'll place the packages inside of your mailbox.
If the package is too large for the mailbox, we'll hold it for you at no extra cost.
You'll recieve a note in your mailbox notifying you that we're holding a package for you. Come to the front counter with the note for your package.
What are the operating hours for accessing my mailbox?
Yes, you can send packages to your PostUp mailboxes. We'll place the packages inside of your mailbox.
If the package is too large for the mailbox, we'll hold it for you at no extra cost.
You'll receive a note in your mailbox notifying you that we're holding a package for you. Come to the front counter with the note for your package.
What are the operating hours for accessing my mailbox?
You'll have 24/7 access to your mailbox.
Packages can only be picked up during normal business hours.
- Monday 9 AM–6 PM
- Tuesday 9 AM–6 PM
- Wednesday 9 AM–6 PM
- Thursday 9 AM–6 PM
- Friday 9 AM–6 PM
- Saturday 10 AM–4:30 PM
- Sunday Closed
How often is mail picked up or delivered to my mailbox?
We sort mail and packages into our customer's mailboxes immediately everyday except Sunday.
Deliveries are dropped off at various times throughout the day depending on the carrier.
Is there an option for mail forwarding or holding services?
Yes of course, just give us a call or email and we'll forward your mail anywhere in the world.
Are there any restrictions on the type of mail or packages I can receive?
We follow the same guidelines and restrictions as the United States Postal Office (USPS). You can find the details at their official website at this link.
How do I cancel or change my mailbox rental agreement?
You can cancel your mailbox rental at anytime. Give us a call or send us an email to start the process.
Phone: (714) 543-6245
Email: hello@postupmail.com
What happens to mail received after the rental agreement ends?
Mail and packages received for an expired mailbox will be returned back to sender.